Product – Xenon Connect https://www.xenonconnect.com Insight for Xero Powered Business Owners in the UK Tue, 17 Aug 2021 11:03:25 +0000 en-GB hourly 1 https://wordpress.org/?v=6.2.9 https://www.xenonconnect.com/wp-content/uploads/2020/10/cropped-xenon_connect-_icon-32x32.png Product – Xenon Connect https://www.xenonconnect.com 32 32 How can I disconnect my Xero account? https://www.xenonconnect.com/documentation/how-can-i-disconnect-my-xero-account/ https://www.xenonconnect.com/documentation/how-can-i-disconnect-my-xero-account/#respond Tue, 17 Aug 2021 11:03:25 +0000 https://www.xenonconnect.com/?post_type=docs&p=1398 We recommend that you leave your Xero account continuously connected to Xenon Connect to ensure that your data stays up to date. However, if you do wish to disconnect your Xero account, then you have 2 options: Disconnect your Xero account from within Xenon Connect – Instructions can be found here. Disconnect your Xero account […]

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]]> We recommend that you leave your Xero account continuously connected to Xenon Connect to ensure that your data stays up to date.

However, if you do wish to disconnect your Xero account, then you have 2 options:

  1. Disconnect your Xero account from within Xenon Connect – Instructions can be found here.
  2. Disconnect your Xero account from within Xero – Instructions can be found here.

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]]> https://www.xenonconnect.com/documentation/how-can-i-disconnect-my-xero-account/feed/ 0 How can I give feedback to the Xenon Connect team? https://www.xenonconnect.com/documentation/how-can-i-give-feedback-to-the-xenon-connect-team/ https://www.xenonconnect.com/documentation/how-can-i-give-feedback-to-the-xenon-connect-team/#respond Tue, 17 Aug 2021 10:58:55 +0000 https://www.xenonconnect.com/?post_type=docs&p=1394 We love customer feedback – whether positive or negative – as it directly helps us to improve our product. You have 2 main options for sending feedback to us: In product feedback form – Each screen within Xenon Connect has a “Feedback” tab on the right side of the screen. Click it. A pull out […]

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]]> We love customer feedback – whether positive or negative – as it directly helps us to improve our product.

You have 2 main options for sending feedback to us:

  1. In product feedback form – Each screen within Xenon Connect has a “Feedback” tab on the right side of the screen. Click it.

A pull out form will open which enables you to submit any thoughts you have about Xenon Connect and, perhaps, any improvements you would like us to implement.

2. Join our Facebook Community and discuss Xenon Connect with the development team and other users.

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]]> https://www.xenonconnect.com/documentation/how-can-i-give-feedback-to-the-xenon-connect-team/feed/ 0 How do I request support for my account? https://www.xenonconnect.com/documentation/how-do-i-request-support-for-my-account/ https://www.xenonconnect.com/documentation/how-do-i-request-support-for-my-account/#respond Tue, 17 Aug 2021 10:50:26 +0000 https://www.xenonconnect.com/?post_type=docs&p=1390 When you are logged in to Xenon Connect, every page has a “Support” tab on the right side of the screen. Click on the “Support” tab and it will open up into a support form where you can ask for support.

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]]> When you are logged in to Xenon Connect, every page has a “Support” tab on the right side of the screen.

Click on the “Support” tab and it will open up into a support form where you can ask for support.

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]]> https://www.xenonconnect.com/documentation/how-do-i-request-support-for-my-account/feed/ 0 Do I need to manually sync my Xero data? https://www.xenonconnect.com/documentation/do-i-need-to-manually-sync-my-xero-data/ https://www.xenonconnect.com/documentation/do-i-need-to-manually-sync-my-xero-data/#respond Tue, 17 Aug 2021 10:42:26 +0000 https://www.xenonconnect.com/?post_type=docs&p=1388 No. When you first connect your Xero organisation to Xenon Connect it pulls in all of the required data from Xero. Then, each night, Xenon Connect pulls in any new data and changes to Xero data automatically. The only reason that you may choose to use the manual sync buttons is if you have processed […]

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]]> No. When you first connect your Xero organisation to Xenon Connect it pulls in all of the required data from Xero.

Then, each night, Xenon Connect pulls in any new data and changes to Xero data automatically.

The only reason that you may choose to use the manual sync buttons is if you have processed a lot of data in Xero that day and you can’t wait until the next morning to view the effect of the changes in Xenon Connect.

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